Sykes Enterprises, Inc (Sykes) is a business process outsourcing company. It provides customer engagement services. It offers technical support and customer service, customer assistance, healthcare and roadside assistance, technical support and product sales. The company also provides various enterprise support services including technical staffing services to outsourced corporate help desk services; and fulfillment services including order processing by the Internet and phone, inventory control, product delivery and product returns handling in Europe. Sykes owns and leases multi-client and fulfillment centers. It serves businesses and public institutions in the communications, transportation and leisure, technology/consumer, financial services, healthcare, and other industry verticals across North America, Latin America, Asia Pacific, Europe, the Middle East and Africa. Sykes is headquartered in Tampa, Florida, the US.The company reported revenues of (US Dollars) US$1,586 million for the fiscal year ended December 2017 (FY2017), an increase of 8.6% over FY2016. In FY2017, the company�s operating margin was 5.5%, compared to an operating margin of 6.3% in FY2016. In FY2017, the company recorded a net margin of 2%, compared to a net margin of 4.3% in FY2016.The company reported revenues of US$396.8 million for the second quarter ended June 2018, a decrease of 4.2% over the previous quarter.